OPOS Mission Control
Notification & Action Center
3 overdue
9 open actions
9
Open Actions
Tasks across OPOS
3
Overdue Actions
Past due date
3
Pending Reviews
Reviews & approvals
3
Pending Evidence
Awaiting submission/verification
1
Pending Surveys
Responses outstanding
1
Active Improvement
Plans in flight
3
Escalated Issues
Multi-level escalation
Actions ripple across OPOS
Every action links back to an objective, KPI, risk, review, evidence request, survey, calendar event or report.
Customer
high
overdue
Branch evidence: Thika Rd CSAT verification
Lucy Achieng · Branch · Thika Rd
Process
critical
open
Approve Operations department review pack
Wanjiru Kamau · Operations · Kenya
People
high
in progress
Complete H2 performance reviews for direct reports
Mary Wambui · Team · Lending Ops
critical
Customer
CSAT slipping in Nigeria Retail
CSAT 76 (target 85) — 4-week declining trend, NPS off plan by 13.
Nigeria · Retail Banking · 2h ago
critical
Governance
Egypt FX liquidity risk elevated
EGP devaluation pressuring USD obligations; CAR buffer at 1.2pp above floor.
Egypt · 5h ago
high
People
Review compliance below 70%
FY26 H2 review completion at 67% group-wide — 4pp short of plan.
Group · Today
high
Governance
Evidence verification backlog growing
42 evidence items awaiting verification > 7 days; SLA breached on 11.
Group · Today
Two critical items are blocking strategy execution: Egypt FX risk closure (governance, 11 days overdue) and Nigeria CSAT decline (customer perspective, 4-week trend). Resolve both before this week's Group Exec review to keep the OPOS Strategic Performance Framework on track.
Strategy execution +3.2 if cleared
Governance · Customer perspectives