OPOS Mission Control
Notification & Action Center
3 overdue
9 open actions
Escalation Engine
OPOS automatically escalates overdue reviews, missing evidence, missed targets, incomplete improvement plans and unresolved risks through a defined accountability path until acknowledged and resolved.
high
Customer
7d overdue
Branch evidence: Thika Rd CSAT verificationTrigger · Evidence overdue by 7 days · Branch · Thika Rd
L1 · Branch Manager
Lucy Mwangi · notified
L2 · Regional Director
Peter Otieno · acknowledged
L3 · Country CEO
Janet Mwangi · pending
L4 · Group CCO
Group CCO Office · pending
critical
Governance
11d overdue
Close out FX exposure risk actionTrigger · Risk action open > 10 days past due · Risk · Kenya
L1 · Country Risk Lead
Hala Mostafa · acknowledged
L2 · Country CEO
Yasmin El-Sayed · acknowledged
L3 · Group CRO
Group CRO Office · notified
L4 · Board Risk Committee
Board Risk Committee · pending
high
Governance
4d overdue
Address overdue audit finding F-2026-014Trigger · Regulatory audit finding overdue 4 days · Risk · Kenya
L1 · Compliance Officer
Compliance Office · acknowledged
L2 · Group CRO
Group CRO Office · notified
L3 · Audit Committee
Audit Committee · pending