Unit Dashboard — Adaeze Okeke

Group · Group · Pan-African

Group CEO

4 direct reports

24 total in section

Section KPI achievement

88%

Across 11 rolled-up KPIs

Direct reports average

2 of 4 at risk or below

Score (this period)

Status: on-track · trend up

My section's strategic contribution

4 objectives

How each strategic objective is currently tracking organization-wide. Your section contributes through the KPIs rolled up below.

Grow profitable lending

Financial · 5 contributing units

91%

Delight customers

Customer · 3 contributing units

102%

Operate efficiently

Process · 3 contributing units

84%

Build a high-performing team

Learning · 3 contributing units

105%

11 KPIs

KPI	Target	Current	Achievement	Contributors
Loan Disbursement Volume Sum of disbursements across all Loan Officers in the branch.	480 KES M	433 KES M	90%	4
Branch Customer Satisfaction Mean CSAT score across all customer-facing staff in the branch.	4.4 /5	4.4 /5	100%	3
Branch Performance Score Weighted average of team scores: Lending Ops 65%, Customer Service 35%.	100 index	93.2 index	93%	2
Branch Leadership Effectiveness Individually reported by Branch Manager — not aggregated from subordinates.	4.5 /5	0 /5	0%	0
Regional Disbursement Volume Sum of disbursement volume across every branch in the region.	1400 KES M	1321 KES M	94%	3
Regional PAR > 30 Mean portfolio-at-risk across branches in the region.	4.5 %	4.7 %	96%	3
Regional Compliance Review Score Weighted by branch revenue contribution + Regional Manager assessment overlay.	95 %	91.4 %	96%	3
Country Retail Revenue Growth Weighted average of regional revenue growth, weighted by region share.	12 %	11.9 %	99%	3
Country KPI Achievement Mean of (regional score / regional target) across all regions in the country.	90 %	93 %	103%	3
Group Profit After Tax Sum of country PAT (USD-converted) across all countries.	92 USD M	93.2 USD M	101%	4
Group ROE Capital-weighted average of country ROE.	22 %	22.2 %	101%	4

4 reports