Survey & Assessment Center
Design, schedule and analyze organizational surveys — CSAT, engagement, 360°, and stakeholder feedback.
Governance · Surveys
Inherited from Organization & Governance
Edit access
Open Governance ScopeChanges flow to reporting chain, RACI and permissions below.
Reporting Chain
Keleswa Group HoldingsRetail Banking
Accountability (RACI) · Survey
A · Alex Morgan (CEO)R · Mercy WanjalaR · Digital CX LeadC · HR Business Partner – BankingC · Insights TeamI · People Analytics
OPOS Strategic Performance Framework
Mandatory
Every surveys entry is aligned to one of six strategic perspectives.
Alignment
Financial
84/100
Customer
79/100
Process
76/100
People
81/100
Innovation
65/100
Governance
88/100
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Select industry Active surveys
4
1 scheduled · 1 draft
Response rate
56%
7,052 of 12,526 invited
Completion rate
90%
6,318 completed responses
Engagement index
7.9/10
+0.6 vs prior wave
Survey Schedule · Next 8 weeks
Live + scheduled waves across the organization
Live Scheduled
W22
May 26
W23
Jun 02
W24
Jun 09
W25
Jun 16
W26
Jun 23
W27
Jun 30
W28
Jul 07
W29
Jul 14
All Surveys
7 surveys across 5 programs
22111
SV-401·Customer Satisfaction
Customer
Q2 Customer Pulse — Retail Banking
Retail customers · 24 branches · Owner: Mercy Wanjiku · Head of Retail
Live
8.4+0.3
Invited
12,480
Response rate
39%
Completion
88%
Window
May 12 → Jun 09
SV-402·Employee Engagement
People
Annual Employee Engagement 2026
All employees · Owner: Joseph Mwaura · Head of Operations
Live
7.9+0.6
Invited
25
Response rate
7368%
Completion
93%
Window
May 20 → Jun 14
SV-403·360 Reviews
People
Leadership 360° — Director Cohort
Countries + Business Units + Departments · Owner: Linda Otieno · Head of Risk
Live
4.2-0.1
Invited
8
Response rate
3975%
Completion
90%
Window
May 05 → Jun 02
SV-404·Stakeholder Satisfaction
Governance
Board & Regulator Stakeholder Review
38 external stakeholders · Owner: Adaeze Okeke · Group CEO
Scheduled
Invited
38
Response rate
0%
Completion
0%
Window
Jun 03 → Jun 28
SV-405·Leadership Effectiveness
People
Executive Leadership Effectiveness
Group + Countries + Business Units · Owner: Adaeze Okeke · Group CEO
Draft
Invited
6
Response rate
0%
Completion
0%
Window
— → —
SV-406·Customer Satisfaction
Customer
Q1 Customer Pulse — Retail Banking
Retail customers · 24 branches · Owner: Mercy Wanjiku · Head of Retail
Closed
8.1+0.2
Invited
11,820
Response rate
43%
Completion
92%
Window
Feb 10 → Mar 09
SV-407·Employee Engagement
People
Kenya Country Pulse — Branch Network
Branches + Team Leads + Staff · Country · KE · Owner: Wanjiru Kamau · Country CEO
Live
Invited
13
Response rate
0%
Completion
0%
Window
Jun 01 → Jun 21
AI Question Generator
Beta
Generate from
Likert (1–7)
94 qualityI have the tools and resources I need to do my job effectively.
Enablement
NPS
97 qualityHow likely are you to recommend our service to a friend or colleague?
Loyalty
Open
88 qualityWhat is the single most important thing leadership should change in the next 90 days?
Voice of employee
Multi-select
82 qualityWhich of the following best describe your branch interaction today?
Experience drivers
Rating (1–5)
91 qualityMy manager gives me feedback that helps me grow.
Leadership effectiveness
Survey Builder
Start from a validated template or a blank canvas. Drag-and-drop sections, branching logic, and multi-language support.
Engagement Drivers
Trust in leadership
+0.47.8
Manager effectiveness
+0.28.1
Career growth
-0.36.9
Recognition
+0.57.2
Wellbeing
+0.17.6
Inclusion & belonging
+0.68.3
Career growth dropped 0.3 pts — concentrated in Technology & Risk functions. Recommend manager listening sessions.