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Organization & Governance

The governance, accountability, hierarchy, workflow and security foundation that anchors every OPOS module — Strategy, KPI, Verification, Evidence, Surveys, Reviews, Improvement and the AI Executive Advisor.

Governance Module
Policy Library
Never published — start by importing staff in Employee Directory, then publish to activate the rest of OPOS.

Governance Audit Log

Every change to objectives, KPIs, approvals, evidence and plans — captured with the reporting chain and RACI that were in force at the moment of the event.

Total events
6
Approvals
2
Edits & regenerations
2
Distinct actors
5
Showing 6 of 6

Event timeline

Reporting chain & RACI frozen at event time
  1. Edited
    Lift Customer Satisfaction from 4.3 to 4.7
    SO-01
    Strategy · Strategic Objective
    Jun 02, 2026, 09:12 AM
    Wanjiru Kamau · ExecutiveKeleswa Group HoldingsRetail Banking
    Target 4.6→Target 4.7

    Raised target from 4.6 to 4.7 to align with board commitment.

    RACI inherited at event time
    A · Wanjiru Kamau (CRO)
    R · Wanjiru Kamau (CRO), Mercy Wanjala, Digital CX Lead
    C · Insights Team, Finance Partner – Banking
    I · Alex Morgan (CEO), Executive Committee
  2. Approved
    Net Promoter Score (Retail)
    K-101
    KPI Studio · KPI
    Jun 03, 2026, 11:04 AM
    Alex Morgan · CEOKeleswa Group HoldingsRetail BankingEast Africa Region

    KPI definition signed off after verification review.

    RACI inherited at event time
    A · Mercy Wanjala (RD)
    R · Regional Ops – EA, Daniel Kiprono, Faith Wambui
    C · Insights Team
    I · Wanjiru Kamau (CRO), Executive Committee
  3. Uploaded
    NPS survey export — Nov 2025
    EV-2418
    Evidence · Evidence
    Jun 04, 2026, 02:30 PM
    Daniel Kiprono · ManagerKeleswa Group HoldingsRetail BankingEast Africa RegionNairobi CBD Branch

    Source: Qualtrics export, 1,284 respondents.

    RACI inherited at event time
    A · Wanjiru Kamau (CRO)
    R · Mercy Wanjala, Digital CX Lead
    C · Risk & Compliance, Insights Team
    I · Wanjiru Kamau (CRO), Auditor
  4. Submitted for review
    Garissa branch turnaround plan
    UIP-Garissa-118
    Improvement · Improvement Plan
    Jun 05, 2026, 10:18 AM
    Hassan Abdille · ManagerKeleswa Group HoldingsRetail BankingEast Africa RegionGarissa Branch

    Routed to Regional Director for sign-off.

    RACI inherited at event time
    A · Mercy Wanjala (RD)
    R · Hassan Abdille
    C · HR Business Partner – EA, Risk & Compliance
    I · Wanjiru Kamau (CRO), CPO
  5. Approved
    Garissa branch turnaround plan
    UIP-Garissa-118
    Improvement · Improvement Plan
    Jun 06, 2026, 04:05 PM
    Mercy Wanjala · DirectorKeleswa Group HoldingsRetail BankingEast Africa Region

    Plan approved with budget envelope of KES 4.2M.

    RACI inherited at event time
    A · Mercy Wanjala (RD)
    R · Hassan Abdille
    C · HR Business Partner – EA, Risk & Compliance
    I · Wanjiru Kamau (CRO), CPO
  6. Regenerated
    First-Contact Resolution
    K-104
    KPI Studio · KPI
    Jun 07, 2026, 08:47 AM
    Wanjiru Kamau · ExecutiveKeleswa Group HoldingsRetail Banking

    Refreshed AI draft after objective target uplift.

    RACI inherited at event time
    A · Achieng Odhiambo
    R · Operations Team
    C · —
    I · Daniel Kiprono, Wanjiru Kamau (CRO), Executive Committee