OPOS Group
Multi-Country Performance Operating System
Group → Country → BU → Region → Branch → Department
RWF 84.2B
Revenue (Local)
26.0% margin
USD 64.0M
Revenue (USD)
Reporting currency
980
Headcount
0 business units
38
Branches
Physical & digital
Strategic Perspective Performance
Financial
89
Customer
92
Process
88
People
90
Innovation
82
Governance
94
Cascaded KPIs · Rwanda
| KPI | Perspective | Group Target | Country Actual | Status |
|---|---|---|---|---|
| Return on Equity | Financial | 18% | 24.1% | On track |
| Cost-to-Income Ratio | Financial | 48% | 41.6% | On track |
| Customer Satisfaction (CSAT) | Customer | 85/100 | 91/100 | On track |
| Net Promoter Score | Customer | 45 | 58 | On track |
| Digital Adoption Rate | Innovation | 70% | 78% | On track |
| Employee Engagement | People | 80% | 88% | On track |
| Service Turnaround Time | Process | 24hrs | 18hrs | On track |
| Regulatory Compliance Index | Governance | 95% | 97% | On track |
Nairobi HQ
Nairobi · 412 staff
91
Mombasa
Coast · 287 staff
88
Kisumu
Nyanza · 198 staff
93
Nakuru
Rift Valley · 124 staff
84
Eldoret
Rift Valley · 156 staff
87
Country Risk Spotlight
Talent retention as market expands