OPOS Group
Multi-Country Performance Operating System
Group → Country → BU → Region → Branch → Department
EGP 14.8B
Revenue (Local)
17.2% margin
USD 296.0M
Revenue (USD)
Reporting currency
2,410
Headcount
0 business units
71
Branches
Physical & digital
Strategic Perspective Performance
Financial
74
Customer
71
Process
70
People
75
Innovation
62
Governance
81
Cascaded KPIs · Egypt
| KPI | Perspective | Group Target | Country Actual | Status |
|---|---|---|---|---|
| Return on Equity | Financial | 18% | 14.2% | Off track |
| Cost-to-Income Ratio | Financial | 48% | 56.4% | Off track |
| Customer Satisfaction (CSAT) | Customer | 85/100 | 73/100 | Off track |
| Net Promoter Score | Customer | 45 | 28 | Off track |
| Digital Adoption Rate | Innovation | 70% | 52% | Off track |
| Employee Engagement | People | 80% | 72% | Off track |
| Service Turnaround Time | Process | 24hrs | 41hrs | Off track |
| Regulatory Compliance Index | Governance | 95% | 86% | Off track |
Nairobi HQ
Nairobi · 412 staff
91
Mombasa
Coast · 287 staff
88
Kisumu
Nyanza · 198 staff
93
Nakuru
Rift Valley · 124 staff
84
Eldoret
Rift Valley · 156 staff
87
Country Risk Spotlight
EGP devaluation pressure on capital ratios