Strategy Map
Balanced Scorecard style view of the six OPOS perspectives with cause-and-effect chains — people enable process, process serves customers, customers fund the financial perspective.
Governance · Strategy Map
Inherited from Organization & Governance
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Open Governance ScopeChanges flow to reporting chain, RACI and permissions below.
Reporting Chain
Keleswa Group HoldingsRetail Banking
Accountability (RACI) · SO-01
A · Wanjiru Kamau (CRO)R · Wanjiru Kamau (CRO)R · Mercy WanjalaC · Insights TeamC · Finance Partner – BankingI · Alex Morgan (CEO)
Cause & Effect Map
Read top-down: each layer is enabled by the one below it.
OPOS Framework
Cause-and-effect linkages
Click any perspective in the map to see how it influences (and is influenced by) the other perspectives.