Mercy Wanjiku — Head of Retail Banking
BU · Retail Banking — Kenya · perspective: Board Member · Independent Director
Current achievement
97%
On track
Last review Nov 28 · next review Dec 18
Open evidence
3
Overdue actions
1
Headline KPIs
Current period · target · achievement · status
| KPI | Target | Current | Achv % | Status |
|---|---|---|---|---|
| Retail Revenue Growth | +12% | +14.2% | 118% | Exceeding |
| Retail Cost-to-Income | ≤ 50% | 52% | 96% | On track |
| Retail NPS | ≥ 55 | 51 | 93% | At risk |
Direct reports (3)
Drill into any report for their My Performance workspace
Cascading rollup below this leader
Aggregate performance across every layer reporting in
Regions
3 units
93%
2 healthy
1 at risk
Branches
3 units
95%
2 healthy
1 at risk
1 PIP
Teams
2 units
92%
1 healthy
1 at risk
Staff
8 units
95%
5 healthy
3 at risk
1 PIP
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