Insurance Position Performance Library
OPOS Industry Intelligence — recommended strategic objectives, KPIs, targets, verification, evidence and East African benchmarks for every common insurance role across Life, General, Medical and Composite lines. Organisations remain free to accept, modify, add or remove.
Demo organisation
Pamoja Assurance East Africa
Kenya · Tanzania · Uganda · Rwanda · Composite
GWP KES 18.4B
Market share 8.2%
42 branches
1180 staff
2350 agents
Insurance line
Position
Monthly scorecard
7 KPIs
Lines: Life · General · Medical · Composite
Planning decisions
7 accepted
0 modified
0 removed
Suggested Strategic Objectives
Improve underwriting profitability
Improve risk selection quality
Improve turnaround times
Maintain underwriting compliance
Use the action buttons on each KPI to record planning decisions. All decisions feed the Performance Planning module.
Premium Growth
Financial Sustainability15%
Min
8%
Target
14%
Stretch
22%
Evidence: Signed policy schedules & premium register
MoV: Monthly GWP report from policy system
Monthly · Reviewer: Head of Underwriting · Approver: Chief Underwriting Officer
Benchmark: EA insurers: 10–18% YoY
Underwriting Profitability
Financial Sustainability20%
Min
3%
Target
8%
Stretch
14%
Evidence: Underwriting P&L pack
MoV: Monthly UW result (Premium – Claims – Expenses)
Monthly · Reviewer: Head of Underwriting · Approver: Chief Actuary / CFO
Benchmark: EA general: 5–12% UW margin
Underwriting Turnaround
Internal Process Excellence15%
Min
5days
Target
3days
Stretch
1days
Evidence: Cycle-time log per submission
MoV: Quotation-to-policy TAT report
Weekly · Reviewer: UW Supervisor · Approver: Head of Underwriting
Benchmark: EA insurers: 2–4 days
Risk Assessment Accuracy
Governance, Risk & Sustainability15%
Min
85%
Target
92%
Stretch
97%
Evidence: UW peer-review scorecards
MoV: Post-claim UW audit sample
Quarterly · Reviewer: Chief Underwriting Officer · Approver: Audit Committee
Benchmark: EA insurers: 88–94%
Policy Conversion Rate
Market & Customer Excellence15%
Min
40%
Target
55%
Stretch
70%
Evidence: Quote register & bound policy list
MoV: Quote-to-bind ratio
Monthly · Reviewer: Head of Sales & Distribution · Approver: CCO
Benchmark: EA insurers: 45–60%
Compliance Rate
Governance, Risk & Sustainability10%
Min
92%
Target
97%
Stretch
100%
Evidence: Compliance scorecard & exceptions log
MoV: Monthly UW compliance checklist
Monthly · Reviewer: Head of Compliance · Approver: Chief Risk Officer
Benchmark: EA insurers: 95–98%
Loss Ratio (Underwriting Book)
Governance, Risk & Sustainability10%
Min
70%
Target
60%
Stretch
50%
Evidence: Loss-ratio computation pack
MoV: Incurred losses / earned premium
Quarterly · Reviewer: Chief Actuary · Approver: CFO
Benchmark: EA general: 55–68%; medical 70–85%
Add a custom KPI not covered by the library