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Banking Organizational Template

Standard positions, reporting relationships, workspaces and demo organization for banking institutions. Part of the Industry Intelligence Framework™ — fully editable after seeding.

Banking Pack
Industry dashboard
Banking Demo Mode
Seed Acacia Commercial Bank with 54 positions across 4 regions and 5 branches. Organizations can modify, add or remove anything after seeding.
Positions
54
Tiers
9
Workspaces
7
Demo headcount
1,840

Board

Governance, strategy oversight and risk appetite setting.

4 positions
Board
Board Member
Open workspace →
· reports to Board Chair
Board
Committee Chair
Open workspace →
· reports to Board Chair
Board
Committee Member
Open workspace →
· reports to Committee Chair
Board

Executive

Group / country CEO office and deputy leadership.

4 positions
· reports to Board Chair
Executive
Board
Managing Director
Open workspace →
· reports to Group CEO
Executive
· reports to Group CEO
Executive
· reports to Managing Director
Executive

Executive Committee

Director-level functional leadership reporting to the CEO.

10 positions
Director, Retail Banking
Open workspace →
Retail· reports to Managing Director
Executive
Department
Director, Corporate Banking
Open workspace →
Corporate· reports to Managing Director
Executive
Department
Director, Operations
Open workspace →
Operations· reports to Managing Director
Executive
Department
Director, Finance
Open workspace →
Finance· reports to Managing Director
Executive
Department
Director, Risk
Open workspace →
Risk· reports to Managing Director
Executive
Department
Director, Credit
Open workspace →
Credit· reports to Managing Director
Executive
Department
Director, HR
Open workspace →
HR· reports to Managing Director
Executive
Department
Director, ICT
Open workspace →
ICT· reports to Managing Director
Executive
Department
Director, Strategy
Open workspace →
Strategy· reports to Managing Director
Executive
Department
Director, Customer Experience
Open workspace →
CX· reports to Managing Director
Executive
Department

Regional

Regional / cluster oversight across branches.

3 positions
Regional Manager
Open workspace →
· reports to Director, Retail Banking
Regional
Manager
Regional Operations Manager
Open workspace →
Operations· reports to Director, Operations
Regional
Manager
Regional Credit Manager
Open workspace →
Credit· reports to Director, Credit
Regional
Manager

Branch

Branch leadership and assistant branch leadership.

2 positions
Branch Manager
Open workspace →
· reports to Regional Manager
Branch
Manager
Assistant Branch Manager
Open workspace →
· reports to Branch Manager
Branch
Manager

Department Head

Functional department heads at HQ, region or branch.

9 positions
Head of Credit
Open workspace →
Credit· reports to Director, Credit
Department
Manager
Head of Operations
Open workspace →
Operations· reports to Director, Operations
Department
Manager
Head of Customer Experience
Open workspace →
CX· reports to Director, Customer Experience
Department
Manager
Head of Finance
Open workspace →
Finance· reports to Director, Finance
Department
Manager
HR· reports to Director, HR
Department
Manager
ICT· reports to Director, ICT
Department
Manager
Head of Compliance
Open workspace →
Compliance· reports to Director, Risk
Department
Manager
Head of Risk
Open workspace →
Risk· reports to Director, Risk
Department
Manager
Head of Internal Audit
Open workspace →
Audit· reports to Board Chair
Department
Manager
Board

Supervisor

First-line supervisors of officer teams.

4 positions
Credit Supervisor
Open workspace →
Credit· reports to Head of Credit
Manager
Operations Supervisor
Open workspace →
Operations· reports to Head of Operations
Manager
Customer Service Supervisor
Open workspace →
CX· reports to Head of Customer Experience
Manager
Relationship Management Supervisor
Open workspace →
Retail· reports to Director, Retail Banking
Manager

Officer

Customer-facing and operational officers.

14 positions
Loan Officer
Open workspace →
Credit· reports to Credit Supervisor
Personal
Credit Officer
Open workspace →
Credit· reports to Credit Supervisor
Personal
Relationship Officer
Open workspace →
Retail· reports to Relationship Management Supervisor
Personal
Relationship Manager
Open workspace →
Retail· reports to Relationship Management Supervisor
Personal
Manager
Customer Service Officer
Open workspace →
CX· reports to Customer Service Supervisor
Personal
Operations Officer
Open workspace →
Operations· reports to Operations Supervisor
Personal
HR· reports to Head of HR
Personal
Finance Officer
Open workspace →
Finance· reports to Head of Finance
Personal
Compliance Officer
Open workspace →
Compliance· reports to Head of Compliance
Personal
Risk Officer
Open workspace →
Risk· reports to Head of Risk
Personal
Internal Auditor
Open workspace →
Audit· reports to Head of Internal Audit
Personal
ICT· reports to Head of ICT
Personal
Procurement Officer
Open workspace →
Finance· reports to Head of Finance
Personal
Marketing Officer
Open workspace →
Marketing· reports to Director, Customer Experience
Personal

Support Staff

Administrative, records and front-of-house staff.

4 positions
Operations· reports to Operations Supervisor
Personal
Receptionist
Open workspace →
· reports to Head of HR
Personal
Administrative Assistant
Open workspace →
· reports to Head of HR
Personal
Records Officer
Open workspace →
Operations· reports to Head of Operations
Personal