Team PerformanceAdaeze OkekeWanjiru KamauMercy WanjikuPeter OtienoGrace WairimuPaul NjorogeGrace Atieno
Grace Atieno — CS Officer
Personal · CS desk · perspective: Board Member · Independent Director
Current achievement
104%
Exceeding
Last review Nov 28 · next review Dec 18
Open evidence
0
Overdue actions
0
Headline KPIs
Current period · target · achievement · status
| KPI | Target | Current | Achv % | Status |
|---|---|---|---|---|
| First Contact Resolution | ≥ 85% | 88% | 104% | Exceeding |
| CSAT | ≥ 4.5 | 4.6 | 102% | Exceeding |
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